Shipping policy

Welcome to Senola Candles! We're delighted to share our passion for candles with you. Below is our shipping policy to guide you through your purchasing experience:

Processing Time

  • Order Processing: Please allow 1-3 business days for your order to be processed and prepared for shipment.
  • Custom Orders: For custom or personalized orders, processing times may vary. Please refer to the product description for more information.

Shipping Methods and Rates

  • Domestic Shipping: We offer standard and expedited shipping options within the United States.
    • Standard Shipping: Delivery typically takes 3-7 business days.
    • Expedited Shipping: Delivery typically takes 1-3 business days.
  • International Shipping: At this time, we only offer domestic shipping within the United States. We hope to expand our shipping capabilities in the future to serve our international customers better.

Shipping Costs

  • Standard Shipping: Rates are calculated based on the weight of your order and your location. Shipping costs will be displayed at checkout before you complete your purchase.
  • Expedited Shipping: For expedited shipping, additional charges apply. You can view the expedited shipping rates at checkout.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Restrictions

  • P.O. Box Addresses: We are unable to ship to P.O. Box addresses. Please provide a physical address for delivery.
  • Military Addresses: Unfortunately, we are unable to ship to military addresses at this time.

Delivery Issues

  • If you encounter any issues with the delivery of your order, please contact us at [Senola Candles Customer Service Email] or call us at [Senola Candles Customer Service Phone Number]. We're here to assist you!

Shipping Holidays

  • Please note that our shipping carriers may observe holidays, which can affect delivery times. During these periods, there may be delays in processing and delivery. We appreciate your patience and understanding.

Thank you for choosing Senola Candles for your candle needs. We strive to provide you with exceptional products and service, and we look forward to brightening your home with our candles!